DAVID M. ECKERT

LinkedIn profile: http://www.linkedin.com/in/daviator

IT Professional, Technical Writer, Corporate Trainer, Web Site Developer and Designer, Photographer and Graphic Design Artist.
I offer nearly 10 years of experience as the conduit between the technologists and users of all levels. I possess the rare combination of technical knowledge and real world people skills. If you are looking for the guy who has the real experience with both the technology and the people — not just the certifications — you’ve found him.

IT Professional

  • Help Desk – led Lifetouch in answered and closed technical support calls. Provided quick and easy to understand solutions to technical issues. Beloved by users, in spite of quick answer and closure rates.
  • On Site Services – hardware, software and network installation and services in offices across the country. Installation, management and repair of PC workstations, servers, printers and network hardware.
  • Acquisition Integrations – point man to bring newly acquired businesses on board with acquirer’s software and processes through onsite visits and staff training.

Technical Writer

  • Audited and streamlined operations manuals, training curriculum and field guide instructions manuals.
  • Created documentation, manuals and user guides in support of company's technology and operations infrastructure including in-house applications and operations processes.
  • Created instruction manuals for customers on how to use Lifetouch products and services.
  • Wrote sought-after tutorials on how to use a third-party aftermarket development tool to create add-ons for the Microsoft Flight Simulator game.

Corporate Trainer

  • Provided training to corporate users at Lifetouch in all levels both in the field and at national meetings and Lifetouch customers on using the company's technology.

QA Test Engineer

  • Managed technology hardware and software testing projects, led a testing team, designed test matrices for client projects, met with clients to ascertain their requirements and then provided updates on their projects.

Web Site Developer and Designer

  • Developed and designed several websites including:
  • Created and maintained corporate intranet for Lifetouch National School Studios.

Photographer

Graphic Design Artist

Work Experience